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Contact Center Pro
With iSycol Contact Center, you can differentiate from the competition where it matters most – the customer experience.
Customizable call flows and exceptional QA features help ensure more efficient interactions Voice, chat, and e-mail queues combine into a single omni-channel experience Real-time customer insights speed agent-customer interactions Dynamic notifications extend reach while respecting audience preferences Deep historical reporting helps drive improved future interactions.
Extend your customer experience.
A flexible solution providing advanced contact center capabilities to increase customer satisfaction at scale.
Full-featured, omni-channel capable contact center platform. Companies who need to optimize interactions and connect with customers via multiple channels.
All Contact Center Express functionalities plus
Inbound Voice Queues
Supervisor functions including monitor, barge, and whisper
Real-Time & Graphical Reports
Call Recording
Scheduled, Historical, and Custom Reports
Customizable IVRs
Skill-Based, Geo & Rule-based Routing
Email, Chat, and SMS channels add-ons
And much more…
*Product and feature availability may vary by region.
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Configureerbare opties
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