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Contact Center Elite
With iSycol Contact Center, you can differentiate from the competition where it matters most – the customer experience.
Customizable call flows and exceptional QA features help ensure more efficient interactions Voice, chat, and e-mail queues combine into a single omni-channel experience Real-time customer insights speed agent-customer interactions Dynamic notifications extend reach while respecting audience preferences Deep historical reporting helps drive improved future interactions.
Optimize your customer experince
A full-featured omnichannel Contact Center solution with powerful integrations capable of delivering the ultimate customer experience.
All Contact Center Pro functionalities plus
Chat, email & SMS Channel Queues
Outbound Notification Campaigns (Voice, email & SMS)
Schedule Manager
QA Evaluator Templates & Scoring
Custom CRM Integrations
Advanced self-service IVR applications
Available with Elevate or with your existing phone system
*Product and feature availability may vary by region.
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Configurable Options
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